Shipping and Returns T&Cs
SHIPPING & RETURNS POLICY
- Royal Mail 24 (1 to 2 Days) at £0.00
- Fedex Next Day (Heavy Items) at £20.00
- Royal Mail Special Delivery by 1pm at £6.50
Standard deliveries are made by Royal Mail between 7am and 7pm, please allow 1 to 3 (or 4 during sale) working days for your standard delivery order to arrive.
Orders placed on a Friday afternoon after 2pm, during the weekend or on a Bank Holiday will be processed the following working day.
Heavy Item deliveries are made by FEDEX between 9am and 8pm. Fedex orders placed before 12.00pm will be delivered on the next working day, those placed after 12.00pm will be delivered within two working days.
For more information, including postcode exclusions and international delivery, Contact Us.
Rest of the World
All products are shipped by Fedex or UPS from our Worldwide fulfillment centres. Delivery will occur within 5-10 Days.
You may return opened, undamaged items within 45 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us: 0800 652 7780